• Used Pareto Analysis, Visio, and Excel to accommodate 90% of warehouse bulk in two package designs.
• Tapped into Kronos database to give managers a labor management tool:
  • Provided real-time, "at-a-glance" information on employees working in labor codes.
  • Predict daily outputs to measure against production targets.
  • Allow managers to play with different staffing scenarios and re-predict output during the shift.
  • Provide a listing of employees cross-trained into other labor codes.
• Evaluated employee turnover by department, shift, supervisor and type (full-time or temporary).
• Co-developed a system to import electronic data from customer records directly into our Warehouse Management System (WMS) saving approximately 1,000 hours of manual data entry.
• Developed a mobile version of WMS for equipment issue at remote customer locations.
• Provide automated audit tools to detect and correct data entry errors for over 100,000 records.
• Developed a workload model for equipment intake, maintenance and issue using flowcharts and Excel. Assigned probability of path selection and applied labor standards to predict workload for a given equipment volume and identify the "best point of attack" for process improvement.

• Defined requirements and participated in functional specification development and design.
• Worked with product support and help desk personnel to identify the most critical areas for development and test from the customers’ point of view
• Developed metrics to demonstrate the stability of the software and aid in decisions on production release.

• Won CEO approval to become the first of only 8 solutions centers in the Metro organization of 36 offices.
• Provided a project management methodology incorporating the traditional waterfall-planning model with continuous process improvement and change management.
• Provided leadership for documentation and training, quality assurance, and systems administration.
• Made client presentations with the Managing Director and Marketing Executives and wrote proposals.

• Worked across organizational lines to bring documentation and courseware development and QA into the full development cycle. Reduced the “toss the software over the wall” approach to product development.
• Coordinated development, help desk, and field service efforts to solve a major Level Three support problem.
• Reduced the time for ticket closures from more than 15 working days to less than 3 working days.
• Reduced the number of daily standing open tickets from over 40 to 4 or fewer.
• Responsible for two customer “saves.”

• Provided regression testing and simultaneous testing of multiple products without buying new equipment. New test environment setup was automatic and took minutes. Expanded test capability 9-fold.
• Oversaw the development of test tools to emulate the bill records produced by the cellular switches Produced precise data for testing at less than 5% of the cost of making less accurate test calls.
• Trained, coached and mentored non-technical employees selected from within the company to make them to quality assurance analysts. Saved recruiting costs, retained employees and improved morale.

• Monitored the hourly data stream from over 2,000 remote cellular sites and provided field engineers with real time on-line statistical process control. More data (up to 500%) was available in less time (minutes instead of days) in an easier-to-understand format than with the previous system. 
• Delivered and maintained multiple software versions “just in time” by:
  • Working with the field offices to establish data analysis needs and coordinate schedules for switch software upgrades. Completely eliminated cut-over delays and loss of data.
  • Coordinating with switch vendors to get advanced data on release of technical features and schedules.
  • Bringing computer hardware and software vendors into our planning process to upgrade older equipment and software. Obtained free engineering help and good deals on SW & HW upgrades.
• Revised processes and automated reporting to earn universal acceptance of the product by our markets:
  • Dropped a $300,000 per year contract with a third party vendor.Decreased time to release reports to senior management report from 6 weeks to 6 days.
  • Provided a quantitative, on-the-spot answers to management questions. I.E. Craig McCaw’s question, “How does the myth that cell phone usage causes brain cancer affect our call rate?

Squadron Commander – Combat Communications Squadron.

• Leader of a group of 300 people providing tactical communications, navigation and air traffic control services

Senior Quality Advisor – Air Staff

• Led quality initiatives. Developed and implemented a quality training program for 10,000 Guardsmen.
• Facilitated meetings of the General Staff.

• Led a team of 7 engineers, 2 draftsmen, and 1 admin clerk to design systems and write installation instructions for fixed base communications, navigation, and air traffic control systems

• Provide airlift, and airlift control primarily in the Pacific Rim and Indian Ocean areas of operation.

• Directed systems acquisition activities for a $7.5M project to procure radar ground-based equipment and associated avionics.

• Directed airstrikes and advised the U.S. Army on the use of tactical airpower.