Daniel J. Flak
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Experience
| Education | Skills
Summary | Accomplishments |
Military Experience
Daniel
J Flak, CQM, CSTE
2523 Brandt Forest Ct
.Greensboro, NC 27455
(336) 545-0756
dan.flak@danflak.com
http://www.danflak.com/
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People:
Hire, develop and focus teams on task. Get teams talking
across divisional boundaries.
Process:
Develop simple, effective, repeatable processes. Get it
correct "up front."
Metrics:
Know what to measure and how to measure it. Identify problems,
report and track results.
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EXPERIENCE
Product
and Technologies: Point of Sales system for the petroleum
industry. Windows NT, SQL Server, C++, Java, Visual Basic, ClearCase,
ClearQuest, SQA Robot.
Led
a QA department for a new product line. Presided over 87 releases
comprising 1500+ defect discoveries for three different products
in a year's time.
-
Defined
requirements and participated in functional specification
development and design.
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Developed processes to assure deliverables to QA are ready
for test, and that QA testers are appraised of what code
has changed to focus testing efforts.
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Worked with product support and help desk personnel to identify
the most critical areas for development and test from the
customers' point of view.
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Developed metrics to demonstrate the stability of the software
and aid in decisions on production release.
Product
and Technologies: e-Business Solutions for small to mid-sized
companies. Windows 2000,HTML, Java, PHP, ASP, MySQL, Source
Safe.
Created
a new business unit for the Winston office. Built a technical
team, developed processes and established an infrastructure
for a solutions center in an organization traditionally dedicated
to supplemental staffing.
-
Presented
success story to the CEO and won approval to become the
first of only 8 solutions centers in the Metro organization
of 36 offices.
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Provided a project management methodology incorporating
the traditional waterfall-planning model with continuous
process improvement and change management.
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Provided leadership for support functions such as documentation
and training, quality assurance, and systems administration.
-
Made
client presentations with the Managing Director and Marketing
Executives and wrote proposals to expand the customer base
from 1 to 12 customers in 6 months.
-
Supervised 12 direct and indirect reports. Grew the staff
from just three developers in a 6 months period.
Product
and Technologies:
ERP "extendware" for BPCS. AS/400, Windows NT, SQL
Server, RPG, C++, Java, MQ Series, ClearCase, HEAT, Lotus Notes
Managed
the company's product line for existing ERP manufacturing software.
Promoted after 10 months to oversee the managers of documentation,
training, quality assurance and initial product release to the
market.
-
Worked
across organizational lines to bring documentation and courseware
development and QA into the full development cycle. Reduced
the "toss the software over the wall" approach
to product development.
-
Coordinated development, help desk, and field service efforts
to solve a major Level Three support problem.
- Reduced the
time for ticket closures from more than 15 days to less
than 5 days
- Reduced the
number of open tickets from almost 40 to less than 5.
-
Responsible for two customer "saves."
Product
and Technologies: Unix (HPUX), Oracle, C++, JAVA, PERL,
Shell Script, BattleMap, ACE Insight, QA Automator, Clear Case,
Crystal Reports, DP Umbrella.
Built
a QA organization and laboratory to provide software quality
assurance for a cellular billing system.
-
Built
a test laboratory to simulate the production environment.
-
Provided regression testing and simultaneous testing of
multiple other products without buying new equipment. New
test environment setup was automatic and took minutes.
-
Oversaw the development of test tools to emulate the bill
records produced by the cellular switches. Able to produce
precise data to test multiple paths through the code.
-
Provided capabilities for Y2K testing. No errors were reported
through the rollover.
-
Trained, coached and mentored non-technical employees selected
from within the company to make them to quality assurance
analysts. Retained employees and improved morale.
Product
and Technologies: Network management monitoring software.
Unix (AIX, HPUX, IRIX, Sun OS, Solaris), Oracle, Sybase, Informix,
XRunner (Unix version of WinRunner).
Hired
as a QA Manager, I assumed duties directing a technical team
to transfer methodology and intellectual property after the
company was bought out weeks after my arrival.
Product
and Technologies: Performance monitoring and reporting software.
Unix (System V, Sun OS), C, Informix, Shell Scripting. Created
a team to provide engineering measurements and enhance reporting
between geographically separated offices and headquarters.
-
Monitored
the hourly data stream from over 2,000 remote cellular sites
and provided field engineers with real time on-line statistical
process control.
-
Delivered
and maintained multiple software versions "just in
time" by:
- Working with
the field offices to establish data analysis needs and
coordinate schedules for switch software upgrades. Reduced
cutover times to zero.
- Coordinating
with switch vendors to get advanced data on release technical
features and schedules.
- Bringing
computer hardware and software vendors into our planning
process to upgrade older equipment and software. Obtained
free engineering help and good deals on SW & HW upgrades.
-
Revised
processes and automated reporting to earn universal acceptance
of the product by our markets
- Dropped an
expensive contract with a third party vendor.
- Decrease
time for senior management report release from 6 weeks
to 6 days.
Product
and Technologies: Distributed Command and Control System.
Unix (System V, BSD, HPUX, Sun OS), Informix, C, Shell Scripting.
Led
a software development effort to produce a project for the U.S.
Army. Culminated my tenure as the software department manager
responsible for the technical team that won a bid for a major
follow-on contract.
EDUCATION
MS Engineering
Management (MBA with technical emphasis); Western NE College,
Springfield, MA
BSEE Manhattan College, NY
SKILLS SUMMARY
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Programmed
in Fortran, Cobol, C, Unix Shell, PERL, Informix RDMS on
various Unix platforms.
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Familiar
with SQL Server, Visual Source Safe, Crystal Reports, Six
Sigma and CMM Techniques.
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Supervised
teams programming in C++, HTML, Java, Java Script, PHP,
ASP/JSP, Visual Basic, Windows 9x, Windows NT/2000, RPG
on AS/400, MQSeries, and Oracle.
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Expert in the complete suite of Microsoft Office, especially
Word, Excel, Visio, PowerPoint and Project.
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Leadership: Squadron Commander, Washington Air National
Guard for a unit of 250 technical people.
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Communications Skills. Facilitator for General Staff, Washington
Air National Guard. Published BizLife, Dec 2002 & Nov
2003.
ACCOMLISHMENTS, TRAINING, CERTIFICATIONS
AND AWARDS
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7
Habits of Highly Effective People Seminar, Dr. Stephen Covey
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Principle
Centered Leadership - Stephen Covey Center
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Leadership is a Choice, Dr. Stephen Covey Seminar.
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Re-engineering
the Organization Seminar, Dr. Mike Hammer.
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Applying Deming's Methods to Service Organizations, George
Washington University
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Principles
of Leadership, Team Building, and Hoshin Planning for Organizations
Instituting Total Quality Management, George Washington
University.
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Service Excellence Seminar, James Barksdale.
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Facilitator's Training Course, United States Air Force.
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Facilitator, Team Building Training Exercises for Leadership
Greensboro.
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Certified Quality Manager - American Society for Quality
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Certified Software Test Engineer - Quality Assurance Institute.
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Speaker, 17th Annual Convention - Quality Assurance Institute.
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Board Member and Secretary, Greensboro Chapter and Facilitator,
Professionals in Transition.
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Citizen Soldier of the Year, Tacoma-Pierce County Chamber
of Commerce.
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Member, Pierce County Transportation Advisory Committee.
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Member, Metro Transportation Advisory Board, Seattle, WA
| Washington
Air National Guard |
1985
- 1996
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- Squadron
Commander for two Combat Communications Squadrons
with total reports of over 250 people in each squadron.
- Engineering
Officer in Charge for a squadron providing fixed-base
communications systems.
- Senior
Quality Advisor to the Air Staff providing management
training for 2,500 Air National Guard Members and facilitated
meetings of the General Staff.
- Project
Manager U.S.A.F. Systems Command. Responsible for
the management of a project to acquire $7.5 M avionics
and ground based systems.
- Pilot
C-130 / C-141 and Air Liaison Officer
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